Grâce à la liberté dans les communications, des groupes d’hommes de même nature pourront se réunir et fonder des communautés. Les nations seront dépassées.
Friedrich Nietzsche (Fragments posthumes XIII-883)

17 - La résistance des "trolls" internautiques

John Synnott, , Andria Coulias , Maria Ioannou
Computers in Human Behavior, Volume 71, June 2017, Pages 70–78

Case study analysis of Anti-McCann internet Trolling Group.
The role of language, group identity and in group cohesion is examined.
Language is central to Anti-McCann group in the construction of identity.
Several strategies were employed by Anti-McCanns to provoke outsiders.
Support for previous research linking trolling to western media culture and ASPD.

Despite the sustained media attention surrounding internet trolling, academic studies investigating its occurrence are rare. This study aimed to provide a case study analysis of the behaviours and strategies of a group of alleged Twitter trolls referred to as the anti-McCanns due to their continual abuse of Kate and Gerry McCann as well as those who support them and thus identify as pro-McCann. The way in which language was used to construct the anti-McCanns group identity, enhance in-group cohesion and facilitate out-group disassociation from the pro-Mccann group was additionally explored, given that previous research has implicated group processes in the propagation of aggressive online conduct. A multi-method approach involving a combination of ethnographic observations and the collection of online commentary was employed. The data was then analysed using quantitative content analysis and discourse analysis, which indicated that language was utilised in a variety of ways by the anti-McCanns to construct a salient group identity and negatively stereotype and disassociate from the pro-McCann group. Findings additionally revealed that several strategies were employed by the anti-McCann trolls to provoke and derogate members of the pro-McCann group, supporting previous findings which have linked trolling to both western media culture and the characteristics of anti-social personality disorder. The implications of these findings both theoretical and practical are discussed, alongside recommendations for future research.

Éditorial de Nature
Some scientists peer into active volcanoes and try to read rocks. Others sift signals from space or analyse how animals behave. And then there are the cyber-ethnographers, who dedicate their careers to studying the way that people behave online. Some of these digital researchers must surely envy the ‘peaceful’ life of a volcanologist, for, as geologists like to say, one cannot argue with a rock.
Arguments rule the online world — witness the attention given this week to a Twitter row between Harry Potter author J. K. Rowling and journalist Piers Morgan. And although sometimes amusing, it doesn’t take much for online banter to slip towards insults, harassment and worse. That is the grim domain of the Internet troll, and it’s this murky online environment that brave cyber-ethnographers are now trying to study.
This May, it will be a full ten years since the abduction of three-year-old Madeleine McCann from her family’s holiday villa in Portugal and the worldwide coverage that followed. Yet, a decade later, people on the Internet still swap 100 messages or so an hour about the case. Many of these accuse and insult her traumatized parents, celebrating their daughter’s disappearance and gloating over their misery.
Such people are among the basest and most antisocial Internet trolls, and in a paper in Computers in Human Behaviour, psychologists describe how they tried to engage with this troll community, to study their attitudes and behaviour, and to work out what makes them tick. Their research put them in the cross-hairs for several weeks, and the trolls did not disappoint. Once the goal of their study was exposed by others in the anti-McCann community, “you need better English to do a PHD luv!” was among the more polite messages sent in response to questions from “the psychology student studying trolls”.
Things got heated when the scientists tried to introduce some science into the debate. Much of the suspicion towards the McCann family was generated by a claim from the Portuguese police that sniffer dogs had found evidence of a cadaver in their holiday apartment (no charges were brought). When one of the psychologists posted a reference to an academic paper showing that such dogs made frequent mistakes in hot weather, and invited discussion, the trolls were more interested in insults and attacks on the researcher’s motive, labelling them a “shill” and blocking them when they tried to steer conversations back to the findings.
Previous research on trolls has identified key phrases that act as calling cards and draw activity. In this study, the word ‘shill’ — meaning that the researcher was paid by the McCann family to protect its reputation — was a red rag, and led to more and more trolls circling the discussion and piling in.
What can we learn from the study? One powerful theme of the anti-McCann messages is motherhood — and how the trolls argue that they would have behaved differently, both before and after the abduction. Psychologists call this disassociation, and it could arise from an irrational belief that parents who explicitly distance themselves from the plight of the McCann family somehow keep their own children safer. But there were much nastier motives on show, too: although most of the trolls argued that they were fighting for justice, the researchers conclude that this was thin cover for being able to hurl insults anonymously.
There are two other notable points. First, most of the abusive and offensive messages sent and received were against the rules of the social-media provider, yet no action was taken. And second, to ‘not feed the trolls’ has little impact. They are cultural scavengers who feast on alternative facts and false news already in the system, and thrive on condemnation. Rocks are so much easier to deal with.

Exploring the world of the Madeleine McCann trolls  
A decade has passed since the disappearance of toddler Madeleine McCann on holiday in Portugal, but activity online regarding the case is constant, with some of this commentary being directed in the form of abuse, a behaviour commonly referred to as ‘trolling’. It is estimated that every hour there are more than 100 tweets posted using the McCann hashtag.
Now, University of Huddersfield psychology researchers have entered the world of internet trolls and their abusive, aggressive language, directed towards those who disagree with them.  Described in a new journal article, the project has led to a call for measures – including an end to pseudonyms on Twitter – that would curb the anonymity that enables cyber-trolling.
‌The University of Huddersfield’s Dr John Synnott – who co-authored the new article in Computers in Human Behaviour – commented that: “It is encouraging to see that ministers have called the major social media platforms to Whitehall to demand that they do more to protect people online from cyber bullying and trolling or face sanctions.  This is a step in the right direction by making these platforms responsible for negative behaviour that they unfortunately enable.”
“There is absolutely a need for such precautions,” continued Dr Synnott.  “Trolls are hiding behind the facility to be anonymous, which Twitter enables to a certain degree.  Our research can contribute to an understanding and a reduction in trolling behaviour and one of the main interpretations is that the level of anonymity provided by certain social networking sites is a massive enabler.”A key discovery of the research conducted by Dr Synnott, his Huddersfield colleague Dr Maria Ioannou and postgraduate student Andria Coulias, is that far from operating in isolation – as has usually been argued – trolls form “anti-social networks” that reinforce their behaviour.  Also, media reports that condemn the trolls’ actions have the effect of “showering them with the very attention they appear to covet”.

Trailing the trolls 
Madeleine McCann Dr Synnott is Assistant Director of the University of Huddersfield’s MSc in Investigative Psychology – Dr Ioannou (pictured below) is Course Director – and as a regular user of social media sites he developed an interest in trolling and the psychology behind it. The sheer volume of tweets by the anti-McCann group – and by supporters of Madeleine’s parents – meant that it would be an excellent case study. A sample of 400 McCann-related tweets obtained from 37 user accounts and containing a total of 7,600 words was analysed by the research team. The article describing the project contains samples of the abusive, often illiterate language used by trolls.

Dr Maria Ioannou It was found that “the insults and abuse levelled at both the McCanns and the pro-McCann users were constant, repetitive, and in clear violation of Twitter policies, though user accounts were rarely suspended”.‌ The theme of motherhood implied a strong female presence in the anti-McCann group, whereas earlier research has suggested that trolls are mostly male, because of frequent misogynistic sentiments. “This is stage one of this research,” said Dr Synnott. “The paper doesn’t attempt to take a position on the case, but rather aims to explore trolling behaviour in general. The McCann group was the most obvious place for us to start. Stage two, which is currently in development, will be an analysis of the Pro-McCann group, to explore any differences or similarities between them.”

The article concludes that “the damaging impact the McCann trolls’ behaviour has had on those victimised” makes necessary “the continuation of research exploiting the ways in which aggressive forms of trolling materialise, so that we might consequently establish ways in which to effectively deal with them”.